How to Buy Airtime on Capitec When You Have No Airtime

How to Buy Airtime on Capitec When You Have No Airtime

If you’re a Capitec Bank customer and find yourself without airtime, you might wonder how you can top up your phone. Fortunately, Capitec offers convenient ways to purchase airtime even when your balance is zero. Here’s a step-by-step guide on how to buy airtime on Capitec without having airtime.

Use Capitec’s USSD Service

Capitec’s USSD service is available even when you have no airtime, as most mobile networks in South Africa allow you to access banking USSD codes for free. Here’s how to use it:

  1. Dial the USSD Code: On your mobile phone, dial 1203279#. This is Capitec’s Mobile Banking USSD service, which should be accessible without airtime.

  2. Enter Your Secret Remote PIN: You will be prompted to enter your secret Remote PIN. This is the same PIN you use for mobile banking transactions.

  3. Select ‘Prepaid’: Once you’ve signed in, navigate to the ‘Prepaid’ menu. This menu allows you to buy various prepaid services, including airtime.

  4. Choose ‘Airtime’: From the ‘Prepaid’ menu, select the ‘Airtime’ option.

  5. Enter the Phone Number: If you’re buying airtime for the number you’re dialing from, you can select that option. If it’s for a different number, you’ll need to enter the other number.

  6. Select the Network Provider: Choose the network provider associated with the number you’re topping up.

  7. Choose the Amount: Select the amount of airtime you wish to purchase. There are usually preset amounts, or you may be able to enter a custom amount.

  8. Confirm the Transaction: Review the transaction details and confirm if they are correct. You may need to enter your PIN again to finalize the purchase.

  9. Receive Confirmation: You should receive an SMS confirming your airtime purchase, and the airtime will be credited to the phone number you provided.

Use Capitec’s Internet Banking

If you have access to Wi-Fi or another form of internet, you can use Capitec’s Internet Banking platform to buy airtime without having any airtime on your phone. Here’s the process:

  1. Access Internet Banking: Go to the Capitec Bank website and log in to your Internet Banking account with your username and password.

  2. Navigate to ‘Transact’: Find and click on the ‘Transact’ menu once you’re logged in.

  3. Select ‘Buy’: In the ‘Transact’ menu, look for and select the ‘Buy’ option.

  4. Choose ‘Airtime’: From the options available, select ‘Airtime’.

  5. Enter Purchase Details: Fill in the details for the airtime purchase, including the phone number and the amount you want to buy.

  6. Review and Confirm: Double-check the details for accuracy and confirm the transaction.

  7. Authenticate the Purchase: You may be required to authenticate the transaction with a one-time PIN (OTP) sent to your registered mobile number.

  8. Confirmation: After the transaction is authenticated and processed, you will receive a confirmation on your Internet Banking screen, and the airtime will be loaded onto the phone number provided.

Visit a Capitec ATM

Another option is to use a Capitec ATM, which allows you to buy airtime directly:

  1. Insert Your Card: Go to a Capitec ATM and insert your bank card.

  2. Enter Your PIN: Key in your PIN when prompted.

  3. Select ‘Prepaid Services’: On the menu, select the option for ‘Prepaid Services’.

  4. Choose ‘Airtime’: Select ‘Airtime’ from the list of services.

  5. Enter Details: Follow the prompts to enter the phone number and the amount of airtime you need.

  6. Confirm and Complete: Confirm all the details are correct and complete the transaction.

  7. Transaction Receipt: The ATM will provide a receipt, and you should receive the airtime shortly after the transaction.

By using these methods, Capitec customers can conveniently purchase airtime even when their balance is zero, ensuring they stay connected at all times.

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