Old Mutual Bank Contact Details for Customer Assistance
As one of the leading financial institutions in South Africa, Old Mutual Bank offers a range of banking and financial services to its customers. Whether you’re looking to open a new account, manage your existing account, or need assistance with a specific product or service, Old Mutual Bank is committed to providing excellent customer service. In this article, we’ll provide you with the Old Mutual Bank contact details you need to get in touch with their customer assistance team.
Contact Numbers
If you need to speak to a customer service representative, you can contact Old Mutual Bank on the following numbers:
- General Enquiries: 0860 222 252 (available 24/7)
- Customer Service: 0860 222 252 (option 1)
- Credit Card Enquiries: 0860 222 252 (option 2)
- Home Loans: 0860 222 252 (option 3)
You can also contact Old Mutual Bank‘s customer service team on their toll-free number: 0800 222 252.
Email Address
If you prefer to communicate via email, you can send your queries or concerns to customer.service@oldmutual.com. Please note that email responses may take up to 24 hours, depending on the complexity of your query.
Physical Address
If you need to visit an Old Mutual Bank branch in person, you can find your nearest branch using their branch locator tool on their website. Alternatively, you can contact their head office at:
Old Mutual Bank
2 Merchant Place
Corner of Fredman Drive and Rivonia Road
Sandton, 2196
Branch Locator Tool
To find your nearest Old Mutual Bank branch, you can use their branch locator tool on their website. Simply enter your location or suburb, and you’ll be provided with a list of nearby branches, along with their contact details and trading hours.
Social Media
Old Mutual Bank is also active on social media platforms, including Twitter, Facebook, and LinkedIn. You can reach out to them on these platforms for general enquiries or to report any issues with their services.
- Twitter: @OldMutualSA
- Facebook: @OldMutualSA
- LinkedIn: Old Mutual
Operating Hours
Old Mutual Bank‘s customer service team is available to assist you during the following hours:
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 13:00
- Sunday: Closed
- Public Holidays: Closed
Additional Tips
Before contacting Old Mutual Bank‘s customer service team, please have the following information ready:
- Your account number or card number
- Your ID number or passport number
- A detailed description of your query or concern
This will help the customer service representative to assist you more efficiently.
In conclusion, Old Mutual Bank offers a range of contact options for customer assistance, including phone, email, physical branches, and social media. Whether you need help with a specific product or service, or simply have a general enquiry, their customer service team is available to assist you. By using the contact details provided in this article, you can get in touch with Old Mutual Bank‘s customer assistance team and receive the help you need.
